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Refund Policy:

If the product has any unsolvable technical problems, please email tqmg@ewaygps.com within 2 years(subject to logistics display delivery) after receiving the goods for instructions on how to return product for a full refund or exchange or maintain. Our products support 30 days return, 6 months replacement and free maintenance service within two years.Some products only provide one-year maintenance service, please refer to the product page for details.

To start a return, you can contact us at tqmg@ewaygps.com. If your return is accepted, we’ll tell you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note:For orders over 30 days, we do not provide refund service. But you can replace it.

Return address:

Note:Products should be returned to our specified warehouse. We will not refund you if you send back to another location without permission.So please contact us before preparing to return or replace the product.

District:Guangdong

City:Shenzhen

Postcode:518101

Country: China

Tel:+86 15683390715

Email：tqmg@ewaygps.com

GTM+8 AM 9:00 - PM 21:00

Please check the address with us again before returning the package.

Return cost: The cost of returning the product shall be borne by the buyer.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refund time:

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

For product replacements, we will confirm your shipping address upon receiving the returned item and send you a new product within 2-3 business days, at no extra cost.

Other charges：There are no ohter charges

You can always contact us for any return question at tqmg@ewaygps.com.

Worldwide Shipping at No Cost

Shipping

The countries we can currently send to include the United States, the European Union, Russia, Singapore, Australia, New Zealand, Japan, and South Korea. Customers in other countries please consult online customer service.

Shipping cost: We offer FREE international shipping as standard 

Tax: No Tax / No VAT

Order processing time: 1-2 working days

Shipping time:

Shipping Partners
We currently maintain cooperative relationships with 4PX, DHL, CNE and UPS. Our commitment to our customers is to assure the delivery reaches its destination in the quickest manner with the lowest cost.

Shipp Details
After the package is sent, you will receive an email with shipping information.
At the same time, we will also provide you with a Logistics tracking number through paypal.

Of course, you can also enter the logistics tracking number to query logistics information through the logistics website:

DHL:https://www.dhl.de/en/privatkunden.html

CNE:https://www.cne.com/English

UPS:https://www.ups.com/hk/zh/Home.page

Errors & Omissions for Transportation

We do our best to ensure that the goods arrive the customers safely.
If you find any omissions or damages during the receipt, please keep the outer packaging in time and contact us via email (tqmg@ewaygps.com) or messenger and provide us with evidence.

If the logistics information shows the receipt, but you did not get your product, please contact your local logistics service provider (local post) in time. And provide us with the corresponding evidence, and we will make an inquiry for you.
All claims for loss, damage or delay must be filed within twenty (20) days following the date of delivery or the date on which delivery should have occurred .
Under normal circumstances, we will provide you with a solution within 60 days.

Taxes and Duties
If you choose to send from China, the seller will be responsible for paying taxes. When the goods are delivered to you, you do not need to pay any customs duties.

If you choose to send from Germany,once the parcel reaches its destination country that your order may be subject to customs or import duties that are charged .
According to laws and regulations, these fees need to be paid by the recipient, and we cannot control the specific amount, as customs policies and import duties vary widely from country to country.Customs duty is charged as a percentage of the total value of the goods. The specific ratio will vary according to the policy of the country being sent, but on average is between 3% and 9%.
We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.The proportion of this situation is about 1%, so you don't need to worry about it.

If you have other questions, please be sure to contact us：tqmg@ewaygps.com